Universalna IC is acknowledged Insurance Market Leader 2016 in corporate clients service (property insurance) on VIII Ukrainian competition on International financial club “Banker”. The competition was held among the insurance companies listed in State register of financial institutions that serve individual and corporate clients on the territory of Ukraine.
The Deputy Director of Corporate Sales Department of Universalna IC Ksenia Belavina told about the main advantages of the company in corporate segment, the difficulties the team has to overcome in work with clients;
“Our position gives us a certain freedom – we are not just one of the offices of the big brand, that don’t have a right of voice in corporate segment. We don’t have a parent company, and as an independent team we can make decisions and take the responsibility. Thus we are standing firmly on our feet, assessing the risks.
Every evaluation of the property in corporate segment is a small project, that is formed by the client together with our team of responsible managers. To make the risk placement we receive the conditions of reinsurance from our partners from Europe and America.
Given the fact that today's economic realities have not only strengthened but also narrowed the market, only those who are able to quickly and efficiently navigate in its changing conditions are left. We try to rely on such active and creative partners from banks and reinsurers. It makes no sense to open the cooperation network to all the banks registered in in hope to cover all market segments – it is more productive to create links with long-term, reliable partners whose actions and reputation speak for themselves. And not only take from them, but also give them clients who are constantly evolving and in turn require financing on the most favorable terms.
The same applies to the allocation of risks: we work only with the usual giants of reinsurance, we ask our partners from Europe, from America for reinsurance conditions thus getting the most productive conditions for our customers.
When working with a client for the first time we are trying to make this not a duty for him, but a pleasant service, to really protect the client of the events that can be classified as insurance cases. In addition, the client should always have a choice, even if he/she wants only "cheaper and faster". If he/she understands the "skeleton" of its insurance coverage and its possible "muscles" in the form of extensions and options, he/she is already involved in the choice of insurance coverage, automatically sharing responsibility with the insurer and, thus, he/she will be more responsible.
The real life contact between people and not just email and documents exchange is also a big plus. In the corporate segment, we try to stick to western traditions and ethics of communication, so the warm meetings, help, greetings and mutual development also strengthen productive relationship for many years and help not to get lost in the transition of managers clients to other financial institutions".